Home > Our commitments

Our commitments

At Ergéa, we believe in applying our expertise, skills and resource for the greater good. On a local level, that means looking after our clients, patients and people. On a more global scale, it means we are committed to upholding trustworthy investor relations, serving our communities and protecting the environment.

We enable the potential of healthcare where it really matters: at the patient interface.

True care for individuals, whether they are patients, healthcare professionals, business partners or colleagues, is at the heart of our decisions.

Our business is built on partnership with clients and suppliers and collaboration between colleagues, teams and affiliates.

Listening, learning and exploring new perspectives and approaches help us produce creative ideas, improved processes and better outcomes.

Risk awareness and careful preparation before making decisions or taking actions is how we maintain the trust of our stakeholders.

Healthcare's impact is at the patient interface. Where the healthcare system meets the patient to make a difference on each individual life.

Innovation is fast in today's world. But it is often slow in reaching the patient. This needs to be fixed in order to enable the potential of healthcare.

We partner with the healthcare system to bring better healthcare rapidly to the interface, maximising impact on medical outcomes and the patient experience.

This is how we enable the potential of healthcare.


Our commitment to our clients

We’re dedicated to providing our clients with the highest level of service to earn and maintain their trust in us.

  • We strive to be a trusted partner and build long-term client relationships.
  • We provide prompt and professional communication.
  • We respect timelines and budgets.
  • We constantly seek ways to improve and enhance our services.
  • We maintain the highest level of confidentiality and security of our clients’ information.

Our commitment to our people

We strive to foster an inclusive and safe workplace where every person can fulfil their potential.

We are committed to building a diverse workforce that reflects the communities we serve. We do not tolerate any form of discrimination based on age, gender, parenthood, sexual orientation, health, race, nationality, political opinions or religious beliefs. We understand that our employees, customers and partners come from various backgrounds and experiences, and we promote an inclusive environment where everyone feels valued and respected.

Our commitment to nature

We take our responsibility to the environment seriously by adopting environmentally conscious policies that help preserve our planet for future generations. Our sustainable approach to business creates long-term value for our stakeholders whilst contributing to a better future for our children.

Our sustainability policies focus on the following key areas:

  • We source products and components from suppliers who share our commitment to sustainability.
  • We reduce waste and sourcing of new raw materials through circular use and equipment repairs.
  • We have policies in place for the safe handling of radioactive and hazardous materials.
  • We promote sustainable transportation options and remote working for our employees.

We consistently look for new ways to improve our sustainability efforts by regularly evaluating our practices and setting new goals for reducing our environmental impact. We know there’s always room for improvement, which is why we are also committed to transparency in our progress.


Our commitment to society

We use our expertise and resources to make a difference in the communities in which we operate. Our focus is on supporting the healthcare system to deliver high-quality patient care and improve medical outcomes.

Our medical facilities are part of local healthcare ecosystems, providing care directly to patients. We also support public and private hospitals and clinics by enabling the maintenance and modernisation of medical equipment and the provision of clinical personnel.

As a vendor-independent service provider, we can objectively recommend the best possible solutions after careful consideration of the actual needs of the health facility and its patients. By enabling the potential of healthcare at the patient interface, we positively impact our broader society.

  • We provide essential services to the local healthcare ecosystem.
  • Our continued focus is on saving lives and delivering high-quality patient care.
  • We maximise equipment uptime, help healthcare providers find cost savings and reduce upfront investment requirements.
  • We support scientific research in cancer care via scholarships.

Our commitment to our investors

We value the trust that our shareholders have placed in us. We are committed to providing shareholders with transparent and effective communication, strong corporate governance and sustainable long-term value creation.

We regularly review our performance and strategies to ensure that we deliver on our commitments.

  • We keep our investors regularly informed on our plans and performance, respecting the principles of accountability, integrity and transparency.
  • We adhere to robust financial reporting standards, implement appropriate risk management processes and regularly engage with the Supervisory Committee.
  • Our dedicated ESG teams follow up on our performance for defined KPIs and introduce and review policies that ensure continuous improvement of our sustainability and responsibility initiatives.

Our commitment to patients

The well-being of patients is always our highest priority, especially when we provide care directly to patients at our medical facilities.

  • We take the protection of client and patient data seriously and have necessary measures in place to ensure the cybersecurity of their personal and medical information.
  • We are dedicated to providing high-quality medical care and treatments that utilise the latest advancements in technology and medical research. We have clear guidelines and policies in place to ensure the safety of patients, and we comply with all relevant laws, regulations and ethical standards. Our qualified, highly trained and experienced medical professionals always put the health and safety of patients first.
  • We provide clear and understandable information about treatments and procedures and encourage open, honest and respectful communication between patients and medical professionals.