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Our commitments

At Ergéa, we believe in applying our expertise, skills and resource for the greater good. We take seriously our commitments to our clients, people, planet and society.

Our purpose

Our values

Our manifesto

Our purpose

We enable the potential of healthcare where it really matters:
at the patient interface.

Our values

Care
True care for individuals, whether they are patients, healthcare professionals, business partners or colleagues, is at the heart of our decisions.

Collaboration
Our business is built on partnership with clients and suppliers and collaboration between colleagues, teams and affiliates

Curiosity
Listening, learning and exploring new perspectives and approaches help us produce creative ideas, improved processes and better outcomes.

Caution
Risk awareness and careful preparation before making decisions or taking actions is how we maintain the trust of our stakeholders.

Our manifesto

Healthcare's impact is at the patient interface. Where the healthcare system meets the patient to make a difference on each individual life.

Innovation is fast in today's world. But it is often slow in reaching the patient. This needs to be fixed in order to enable the potential of healthcare.

We partner with the healthcare system to bring better healthcare rapidly to the interface, maximising impact on medical outcomes and the patient experience.

This is how we enable the potential of healthcare.

Our commitment to our clients

We’re dedicated to providing our clients with the highest level of service to reach their own objectives and to earn and maintain their trust in us.

We strive to be a trusted partner and build long-term client relationships.
We provide prompt and professional planning and project management.
We deliver projects on time and within budget, with precise Service Level Agreements (SLAs) and high up-time rates.
We constantly seek ways to improve and enhance our services.
We maintain the highest level of confidentiality and security of our clients’ information and data.

>,000

diagnostic and therapeutic procedures supported yearly through our integrated service contracts

years of partnership with public and private hospitals in Italy

active long-term partnerships with private and public hospitals across Italy in radiotherapy, nuclear medicine and diagnostic imaging

Quality assured processes

We partner with Kiwa, an independent organisation in Testing, Inspection and Certification (TIC), to ensure our quality standards maintain ISO 9001: 2015 accreditation. Our continued adherence to ISO accreditation demonstrates the efficiency of our quality management systems across various aspects of our operations and ensures consistent quality and high customer satisfaction.

Through Integrated Clinical Solutions contracts, we enable the delivery of high-quality clinical services in three major hospitals accredited by the Joint Commission International.

ISO 9001:2015
Quality management system

Our commitment to our people

We strive to foster an inclusive and safe workplace where every person can fulfil their potential.

Diversity, equity and inclusion

We are committed to building a diverse workforce that reflects the communities we serve. We do not tolerate any form of discrimination based on age, gender, parenthood, sexual orientation, health, race, nationality, political opinions or religious beliefs. We understand that our employees, customers and partners come from various backgrounds and experiences, and we strive to create an inclusive environment where everyone feels valued and respected.

Health & Safety

The safety and well-being of our people is our top priority. We are committed to providing a safe and healthy work environment for all our employees and anyone who visits our facilities.

Our Health & Safety committee ensures that our safety protocols and procedures comply with accident prevention and occupational disease prevention regulations and that these are implemented accordingly so that we can strive toward our goal of zero injuries. The committee also organises regular safety training for employees to ensure they properly handle potential hazards.

Training

We understand the importance of ensuring that our employees have the skills and knowledge they need to excel in their roles. We provide our employees with training on various topics, including leadership development, technical skills and soft skills.

We encourage our employees to grow and develop within the company. We’re proud of the many success stories in which staff have joined us at a junior level and taken advantage of our training and development programmes to be promoted to senior positions.

Our commitment to nature

We take our responsibility to the environment seriously by adopting environmentally conscious policies that help preserve our planet for future generations. Our sustainable approach to business creates long-term value for our stakeholders whilst contributing to a better future for our children.

Our sustainability policies focus on the following key areas:

We source products and components from suppliers who share our commitment to sustainability.
We reduce waste and sourcing of new raw materials through circular use and equipment repairs.
We have policies in place for the safe handling of radioactive and hazardous materials.
We promote sustainable transportation options and remote working for our employees.

We consistently look for new ways to improve our sustainability efforts by regularly evaluating our practices and setting new goals for reducing our environmental impact. We know there’s always room for improvement, which is why we are also committed to transparency in our progress.

Our commitment to society

We use our expertise and resources to make a difference in the communities in which we operate. Our focus is on supporting the healthcare system to deliver high-quality patient care and improve medical outcomes.

We support the healthcare system by enabling the care, maintenance and modernisation of medical equipment. As a vendor-independent service provider, we can objectively recommend the best possible solutions after careful consideration of the true needs of the health facility and its patients. By enabling the potential of healthcare at the patient interface, we are also positively impacting our wider society.

Our commitment to patients

The well-being of patients is always our highest priority, especially when we provide care directly to patients at our medical facilities.

We take the protection of client and patient data seriously and have necessary measures in place to ensure the cybersecurity of their personal and medical information.
We are dedicated to providing high-quality medical care and treatments that utilise the latest advancements in technology and medical research. We have clear guidelines and policies in place to ensure the safety of patients, and we comply with all relevant laws, regulations and ethical standards. Our qualified, highly trained and experienced medical professionals always put the health and safety of patients first.
We provide clear and understandable information about treatments and procedures and encourage open, honest and respectful communication between patients and medical professionals.