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Our commitments

At Ergéa, we believe in applying our expertise, skills and resource for the greater good. We take seriously our commitments to our clients, people, planet and society.

We enable the potential of healthcare where it really matters:
at the patient interface.

True care for individuals, whether they are patients, healthcare professionals, business partners or colleagues, is at the heart of our decisions.

Our business is built on partnership with clients and suppliers and collaboration between colleagues, teams and affiliates

Listening, learning and exploring new perspectives and approaches help us produce creative ideas, improved processes and better outcomes.

Risk awareness and careful preparation before making decisions or taking actions is how we maintain the trust of our stakeholders.

Healthcare's impact is at the patient interface. Where the healthcare system meets the patient to make a difference on each individual life.

Innovation is fast in today's world. But it is often slow in reaching the patient. This needs to be fixed in order to enable the potential of healthcare.

We partner with the healthcare system to bring better healthcare rapidly to the interface, maximising impact on medical outcomes and the patient experience.

This is how we enable the potential of healthcare.


Our commitment to our clients

We’re dedicated to providing our clients with the highest level of service to earn and maintain their trust in us.

  • We strive to be a trusted partner and build long-term client relationships.
  • We provide prompt and professional communication.
  • We deliver on time and within budget.
  • We constantly seek ways to improve and enhance our services.
  • We maintain the highest level of confidentiality and security of our clients’ information.

equipment uptime in 2021


average response time to system failures


years of MES partnership in the UK

long-term MES partnership with private and public hospitals in the UK

Quality assured processes

As a part of our commitment to quality in everything we do, we offer Continuing Professional Development (CPD) to our employees as an accredited CPD provider. This certification ensures that all our training, learning and coaching activities are delivered and assessed to the highest standards.

Our commitment to our people

We strive to foster an inclusive and safe workplace where every person can fulfil their potential.

We are committed to building a diverse workforce that reflects the communities we serve. We do not tolerate any form of discrimination based on age, gender, parenthood, sexual orientation, health, race, nationality, political opinions or religious beliefs. We understand that our employees, customers and partners come from various backgrounds and experiences, and we strive to create an inclusive environment where everyone feels valued and respected.

Our commitment to nature

We take our responsibility to the environment seriously by adopting environmentally conscious policies that help preserve our planet for future generations. Our sustainable approach to business creates long-term value for our stakeholders whilst contributing to a better future for our children.

Our sustainability policies focus on the following key areas:

  • We source products and components from suppliers who share our commitment to sustainability.
  • We reduce waste and sourcing of new raw materials through circular use and equipment repairs.
  • We have policies in place for the safe handling of radioactive and hazardous materials.
  • We promote sustainable transportation options and remote working for our employees.

We consistently look for new ways to improve our sustainability efforts by regularly evaluating our practices and setting new goals for reducing our environmental impact. We know there’s always room for improvement, which is why we are also committed to transparency in our progress.

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Our commitment to society

We use our expertise and resources to make a difference in the communities in which we operate. Our focus is on supporting the healthcare system to deliver high-quality patient care and improve medical outcomes.

We support the healthcare system by enabling the care, maintenance and modernisation of medical equipment. As a vendor-independent service provider, we can objectively recommend the best possible solutions after careful consideration of the true needs of the health facility and its patients. By enabling the potential of healthcare at the patient interface, we are also positively impacting our wider society.