Diagnostic Imaging Maintenance

Tailored and cost-effective maintenance services across your diagnostic imaging equipment portfolio

Don’t let small faults turn into big problems

With our experience in managed and clinical services in hospitals and our own clinics and outpatient centres across Europe, we know first-hand just how disruptive and challenging equipment downtime can be.

We’ve seen how equipment faults can have significant consequences for patients, healthcare providers and the healthcare system as a whole.

We can help you avoid problems by putting regular maintenance schedules in place, managing equipment malfunctions and providing backup equipment.

We provide ISO13485-certificated maintenance delivered by our in-house team of highly-trained engineers through a single contract so you can spend less time chasing suppliers and more time caring for your patients.

A flexible, bespoke service tailored to your exact requirements

We understand that one size doesn’t fit all, which is why our approach is never prescriptive. We offer a tailored blend of options for each customer that can include guarantees around engineer attendance and parts delivery together with the highest levels of uptime. Each agreement is designed to get your equipment back into operation as soon as possible yet deliver great value for money.

Our managed maintenance services can be delivered as a standalone contract or as part of a broader transformation solution designed to help you achieve peak performance in diagnostic imaging.

A maintenance service designed to support your needs

Our ISO13485-certificated multi-vendor approach to maintenance means you’ll experience exceptional service from our passionate, highly-trained engineers. Our team is trained to optimise equipment uptime and even extend the working life of critical diagnostic imaging equipment.

Our training facility includes operational MR, CT, fluoroscopy, X-ray and ultrasound systems for ongoing engineer training and spare parts testing. This ensures that the team are highly skilled in repair processes and that all our replacement parts are in full working order.

We have the UK and Ireland’s largest stock of onshore diagnostic imaging spare parts. Our stock of pre-tested OEM spare parts, stored in our diagnostic imaging centre in Berkshire, has been carefully selected based on historical fault repair data to speed up the maintenance and repair process.

A maintenance service designed to support your needs

  • Support from our UK Customer Care Centre, including first-line tech support, is open from 8am to 8pm, Monday to Sunday as standard (and 24/7/365 for fault logging)
  • Industry-leading on-site response times from as low as one hour
  • An engineering workforce that delivers reactive maintenance from 8am to 8pm, Monday to Sunday
  • An on-shore stock of critical OEM spare parts tailored to your equipment portfolio and guaranteed to be at your hospital in under six hours
  • Evening and weekend planned preventative and reactive maintenance options
  • Programmed continuous improvement
  • Parts repair, including MR coils and ultrasound probes at our 3,250m2 UK centre in Reading, Berkshire
  • Robust quality assurance and safety standards that include ISO13485-accreditation of our maintenance services, ISO9001-accreditation of our quality management processes, Health & Social Care Network accreditation for remote diagnostics and full support of MHRA and CQC standards

ISO 9001/ 13485
Integrated management


ISO 9001/ 13485
Integrated management

Multi-vendor coverage of DI equipment

Diagnostic imaging equipment covered by our multi-vendor maintenance team includes:

  • CT
  • MRI
  • PET/CT
  • Gamma cameras
  • Cardiac cath lab
  • Vascular
  • Mammography
  • Fluroscopy (including static systems and mobiles)
  • Ultrasounds and ultrasound probes
  • Surgical C-arms
  • Digital X-ray (including static and mobile)

Why choose Ergéa?

When you partner with us, you’ll get all the support you need so you can focus on delivering better patient care.

  • Minimise unplanned downtime.
  • Respond fast when systems fail.
  • Reduce costs by 10% compared to standard maintenance agreements.

Estates & Facilities Director, Hinchingbrooke Healthcare

In our drive to improve the efficiency of our maintenance services, we reviewed the existing complex and time-consuming contracts that we had in place and replaced them with one from Ergéa. The results achieved so far have shown measurable cost savings for our maintenance cover whilst retaining a quality output.